PSG partners with automotive manufacturers and their dealer networks to improve retail performance.
We drive performance improvement through people, process, and leadership.
People are an organization’s greatest resource. To achieve optimal performance, employees must know what is expected of them, how to do it, and be both able and willing.
We work with organizations to communicate expectations, train for skills and knowledge, ensure the required tools and systems are in place, and engage employees to maximize results. This is our proven formula for high performance.
Process is the foundation, the starting point for delivering a consistent employee and customer experience and sales results.
We are experts in retail automotive processes. We begin with the end goal in mind and engineer the process to meet and exceed customer expectations while ensuring operational efficiency and consistency.
Any change or improvement initiative must be supported by strong leadership to ensure sustained success. We work with business leaders to grow their management and leadership competency, help them set the conditions for performance and practice proven routines for success.
We understand the value chain. Strong leadership drives employee satisfaction, which in turn drives customer satisfaction and leads to sustainable business results.
We are solution architects – we customize each solution to the unique needs and culture of each brand and then work across organizations
to maximize the performance impact.
PERFORMANCE HORSE POWER
Client Centred, Solution Driven, Results-Focused.
25 Years in Business
Delivered Each Year
Work in 6 Countries
100+ Mystery Shops Each Year
1000s Trained Each Year
100s of In-dealership
Consulting Days Each Year
95% Repeat Business